Frequently Asked Questions
Everything you need to know about shopping with Conguitos
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What materials are used in your footwear and apparel?
Conguitos prioritizes quality and comfort. Our shoes are often made with premium leather and ergonomic soles, while our clothing uses high-quality cotton and durable synthetic blends.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Do you have a size guide for children's shoes?
Yes, we provide a comprehensive size chart on every product page. We recommend measuring your child's foot and comparing it to our centimeter-based guide for the most accurate fit.